Return and Refund Policy

Thank you for choosing NamloFashion. We strive to provide you with high-quality products and excellent customer service. In the event that you are not entirely satisfied with your purchase, we’ve got you covered with our Return and Refund Policy.

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Returns are accepted within 7 days from the date of purchase.
• Proof of purchase is required for all returns.

2. Non-Returnable Items:

• Certain items are not eligible for return, including:
  • Items marked as final sale.
  • Perishable goods.
  • Custom-made or personalized items.

3. Return Process:

• To initiate a return, please contact our customer support team at [namlofashion@gmail.com/phone number] to obtain a Return Merchandise Authorization (RMA) number.
• Once you have received your RMA number, securely package the item and include the RMA number on the outside of the package.
• Ship the item to the address provided by our customer support team.
• Please note that the customer is responsible for return shipping costs unless the item is defective or damaged upon arrival.

4. Refund Policy:

• Refunds will be issued to the original method of payment used for the purchase.
• Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
• Shipping costs are non-refundable, except in cases where the return is due to a defective or damaged item.

5. Exceptions and Special Circumstances:

• Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately for assistance. We will work to resolve the issue promptly.
• Exchanges: We do not offer exchanges at this time. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
• Warranty Information: Some products may come with a manufacturer’s warranty. Please refer to the warranty information provided with your item for details on coverage and claims.

6. Contact Us:

• If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact our customer support team at [namlofashion@gmail.com/phone number].

7. Policy Changes:

• We reserve the right to modify our Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

8. Legal Disclaimer:

• This Return and Refund Policy is subject to applicable laws and regulations.

By making a purchase from NamloFashion, you acknowledge and agree to abide by the terms and conditions outlined in this Return and Refund Policy. We appreciate your business and strive to ensure your satisfaction with every purchase.